Shipping Policy

Dispatch time

In-stock stones are dispatched within 3–5 working days after payment is credited. If you request laboratory certification, add the laboratory's processing time.

Carriers & insurance

• We ship through insured valuables carriers or express couriers suited to your destination. Every shipment we arrange is insured for its invoice value until it is delivered and signed for.
• You receive a tracking number on dispatch. Delivery requires a signature.

Documents

Each shipment travels with a commercial invoice, packing list with SKU-wise weights, export declaration (shipping bill) and airway bill. A certificate of origin and laboratory certificate are included when applicable or requested.

Duties & taxes

Import duties, VAT/GST and customs charges in your country are payable by the buyer unless DDP (delivered duty paid) is agreed on the invoice. Rules differ by country — ask us if you are unsure.

Loss or damage

If a parcel is lost or arrives damaged or tampered with, do not accept it if possible, note it with the carrier, and inform us within 24 hours. We handle the insurance claim and replace or refund the goods once the claim is settled.

Packing

Stones are packed in traditional gem parcel papers, labelled with SKU and weight, sealed and placed in a tamper-evident outer package.