Privacy Policy

Information we collect

• When you send an inquiry or request a quote: your name, company, email, phone/WhatsApp number, country, and the details of your requirement.
• When you subscribe to updates: your email address.
• Technical data needed to run the site securely: your IP address (to prevent spam and abuse) and a session cookie.
• Preferences stored only in your own browser: your light/dark theme choice and your quote list. These never reach our servers until you submit a request.

How we use it

• To answer your inquiry, prepare quotations and invoices, and arrange shipment.
• To send you new-arrival updates if you subscribed — every email has a way to unsubscribe.
• To meet legal, tax, banking and customs obligations that apply to export trade.
• We do not sell or rent your personal information, and we do not use advertising or tracking cookies.

Who we share it with

• Only the service providers needed to do business with you: our email provider, banks for payments, insured shipping carriers and customs brokers for delivery, and gemological laboratories when you ask for a certificate.
• Authorities when required by law.

How long we keep it

• Inquiry and order records are kept for as long as needed for our trade relationship and for the period required by Indian tax and foreign-exchange regulations.
• You can ask us to delete inquiry data that we are not legally required to keep.

Your rights

You may ask to see, correct or delete the personal information we hold about you, or to stop receiving emails. Write to export@elloragems.com and we will respond within 30 days.

Cookies

This website uses one essential cookie to keep your session secure (for example, to protect forms against misuse). It does not use analytics, advertising or third-party tracking cookies.

Contact

ElloraGems, Jaipur, Rajasthan, India · export@elloragems.com · +91 7249693982